Privacy Policy

08/06/24

**1. Introduction**

The Little Retreat Pembrokeshire ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, book accommodations, or otherwise interact with us. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

**2. Information We Collect**

We may collect and process the following types of information about you:

- **Personal Information**: Name, email address, phone number, postal address, and payment details.

- **Booking Information**: Details related to your bookings, such as accommodation preferences and dates of stay.

- **Technical Data**: IP address, browser type, operating system, and other technical details collected through cookies and similar technologies.

- **Usage Data**: Information about how you use our website and services, including page views, clickstream data, and other interaction information.

**3. How We Use Your Information**

We use the information we collect for the following purposes:

- **To Provide and Manage Services**: To process and manage your bookings, provide customer support, and fulfill our contractual obligations.

- **To Improve Our Services**: To understand how our services are used, enhance user experience, and develop new features.

- **To Communicate with You**: To send booking confirmations, updates, promotional materials, and respond to your inquiries.

- **Legal Compliance**: To comply with applicable laws, regulations, and legal processes.

**4. Sharing Your Information**

We do not sell, trade, or otherwise transfer your personal information to outside parties, except in the following circumstances:

- **Service Providers**: We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, and providing services to you, under strict confidentiality agreements.

- **Legal Requirements**: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

**5. Data Security**

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no internet-based service can be 100% secure, and we cannot guarantee the absolute security of your information.

**6. Your Rights**

You have the following rights concerning your personal data:

- **Access**: To request access to the personal data we hold about you.

- **Correction**: To request correction of inaccurate or incomplete data.

- **Deletion**: To request deletion of your personal data, subject to legal obligations.

- **Objection**: To object to the processing of your personal data for specific purposes.

- **Withdrawal of Consent**: To withdraw your consent at any time, where we rely on consent to process your data.

To exercise any of these rights, please contact us using the contact details provided below.

**7. Cookies**

Our website uses cookies to enhance user experience and analyze website traffic. You can control the use of cookies through your browser settings. For more information, please see our Cookie Policy.

**8. Changes to This Privacy Policy**

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about our data practices.

**9. Contact Us**

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

The Little Retreat Pembrokeshire

Email:escape@littleretreats.co.uk

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